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Family status: The employee’s obligation under “the Code”

The recent decision of Misetich v. Value Village Stores Inc. reaffirms that family status accommodation under the Human Rights Code (“the Code”) is a joint obligation, involving both the employee and employer.


The applicant, Ms. Misetich, had been employed with the respondents, Value Village Inc., for approximately 7 years when the applicant developed a repetitive strain injury resulting in the respondent accommodating a job change request.

The matter arose when her regular job schedule might have conflicted with the applicant’s established eldercare responsibilities. The applicant requested accommodation based on the ground of family status, namely the care of her mother. The applicant’s request was eventually denied by the respondent and the applicant subsequently terminated. The applicant filed an application at the Human Rights Tribunal of Ontario alleging discrimination based on the ground of family status.

The respondent maintained that they did not discriminate against the applicant who, they alleged, was terminated for job abandonment. The matter proceeded to a hearing before the Tribunal where the application was eventually decided in favour of the respondent.

The matter

On January 10, 2013, a letter was sent to the applicant offering her modified duties which may have resulted in a change in the applicant’s normal work hours. The applicant replied stating that the hours would place a hardship on the applicant because she prepared evening meals for her mother.[i] The Tribunal found that the respondent was willing to consider the applicant’s request, but had first requested medical documentation from the applicant to substantiate the request for altered work hours. Unfortunately, the applicant provided very little information in response to her employer’s request as she believed the respondent was not entitled to private information about her mother.[ii] During the hearing, the applicant elaborated on the requirements and restrictions that had played a role in her accommodation request. According to testimony, the main issue was that of providing evening meals for her mother, meals that upon further examination, the Tribunal believed, could have been provided by alternative means. The Tribunal’s decision stated:

The applicant’s ability to provide evening meals for her mother was not adversely affected by the requirement to work days, evenings and weekends. The applicant could have worked these shifts and provided evening meals for her mother, when required, in the same way that she was able to provide a meal in the middle of the day. As a result, the applicant has failed to establish discrimination.[iii]

The termination

Regarding the termination, the Tribunal ruled that the applicant had not provided the required information asked of her and did not return to work. In fact, the applicant had not attended work for approximately 10 months, and as such, it was found that the applicant had in fact abandoned her position.

The takeaway

The applicant was required to provide sufficient information to substantiate her eldercare responsibilities. Had the employee complied with the medical information request or had discussed the complexity of the situation at length with her employer, she may have stood a far better chance for accommodation, failing which, her odds of success at the Tribunal would have been much improved.

Kevin Sambrano is a human rights paralegal practicing in Toronto, Markham, Hamilton, Oakville, Mississauga, Oshawa. Do you have a human rights issue Kevin can help you with? Contact Kevin today at 647 860 8339 or through the contact link for a free consultation. Or you may visit

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[i] Misetich v. Value Village Stores Inc. 2016 HRTO 1229 (CanLii)

[ii] Ibid., para. 7

[iii] Ibid., para. 64

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